How to Use Nagarik App for Government Services in Nepal

Eligibility

• Nepali citizens who want to view or start a government service that is currently available in Nagarik App
• Users with an active mobile number they control; the official privacy guidance says a number registered in another person's name should be transferred to the user or deactivated
• Users able to enter personal and document details exactly as recorded by the authority that issued the citizenship, PAN, passport, licence or other linked record
• People willing to follow the selected service's own current requirements, including any payment, supporting document or office visit it still requires
• Users of the mobile app or official citizen web portal; the screens and functions available on the two channels may differ

Required documents checklist

• □ A smartphone with a current Android or iOS version and a stable internet connection for the mobile app
• □ An active mobile SIM controlled by the user and able to receive SMS or OTP messages
• □ The user's exact name, date of birth and other identity details as recorded by the responsible government authority
• □ The original document or reliable official record number for each service the user wants to link, such as citizenship, PAN, passport or driving-licence details
• □ Any service-specific documents, payment evidence or appointment information shown by the responsible authority after the service is opened
• □ A private way to store the password or recovery information; never save an OTP or password in a public screenshot or shared message

Step-by-step process

1. Start at nagarikapp.gov.np. For Android, confirm that the Google Play publisher is Government of Nepal; for iPhone or iPad, confirm the App Store developer is NITC, Government of Nepal. Avoid APK files, sponsored look-alike pages and links sent by unknown people.
2. Update the phone operating system and the app before registration. Use a device and mobile number you control rather than a shopkeeper's or agent's phone.
3. Follow the current registration prompts. The official web citizen portal uses a mobile number and password, and its password-recovery screen sends a six-digit OTP. Mobile-app screens may change after an update, so follow the labels actually shown.
4. Enter the OTP only inside the official app or web.nagarikapp.gov.np. Nagarik App's privacy guidance specifically warns users not to share the SIM OTP with another person.
5. Complete identity matching only with the details requested on the screen. Copy names, dates, document numbers and issuing-office details from the source record; do not try several guessed spellings or another person's document.
6. Open the services list and choose the exact task. Read whether the card is displaying an existing record, starting an application, checking status, making a payment or linking to another authority's portal.
7. Read the responsible authority's latest instructions before relying on the result. A digital card or status screen may be useful, but the receiving office decides whether an original document, QR verification, payment receipt, appointment or in-person step is still required.
8. If a document does not appear, first compare the app entry with the issuing authority's record. A mismatch usually has to be corrected by that source authority; Nagarik App should not be treated as a place to rewrite the official record.
9. For a loading or login fault, update the app, switch between mobile data and Wi-Fi, restart once, and check the official web portal. Avoid repeated registrations or duplicate profiles.
10. If the problem remains, use the contact details published by Nagarik App: toll-free 1101 or helpdesk@nagarikapp.gov.np. State the service name, phone model, app version and error, but redact passwords, OTPs and unnecessary full identity numbers.
11. After completing a task, save only the receipt, reference number or official output that the service provides. Sign out on shared devices and keep the app locked with the phone's screen security.

Fees and timelines

• The official mobile-store listings present Nagarik App as a free app. A linked government service can still have its own lawful fee, payment method or office charge; verify that on the responsible authority's current page.
• There is no single completion time for Nagarik App services. Registration, OTP delivery, source-record matching, payments and office approval depend on different systems.
• The official store description says services are added gradually. A service shown in an older video or article may have moved, changed or become temporarily unavailable.
• Do not pay an agent for account activation, OTP receipt or record linking. Pay a government service fee only through the method shown by the service and keep its receipt.
• The support desk may need time to investigate a source-system mismatch. The reviewed official pages do not publish a guaranteed response time, so keep the ticket details and do not create a second account while waiting.

Common mistakes

• Installing an APK or look-alike app instead of checking the Government of Nepal publisher
• Registering with a SIM controlled by another person or one that cannot reliably receive the user's OTP
• Sharing an OTP, password, citizenship image or screen-sharing session with an unofficial helper
• Guessing a different spelling, date or document number instead of checking the issuing authority's record
• Assuming that every service card is a full online application or that it removes an in-person requirement
• Treating Nagarik App as the authority that can correct a citizenship, PAN, passport or licence record
• Creating a duplicate profile when an existing account only needs password recovery or official support
• Using an app screenshot as proof without checking whether the receiving office accepts that format
• Paying through a personal wallet or bank account supplied by an agent rather than the service's official payment route

Office and portal links

FAQ