Health Insurance in Nepal: Register Your Family through the HIB e-Portal

Eligibility

• A household joining the Health Insurance Board programme for the first time and able to provide the family information requested by HIB.
• An existing insured household linking its previous membership to the e-Portal should select the separate data-sync route.
• A person seeking a government-supported contribution category must establish that category through HIB's current verification process; selecting it in a form is not approval.
• This guide covers government programme enrolment, rather than buying a private insurer's policy or claiming reimbursement.

Required documents checklist

• □ The family head's correct full name in English and a mobile number under the household's control.
• □ A working email address if you choose to provide one, and access to the phone or email receiving the registration OTP.
• □ Identity, birth and relationship records from which you can accurately enter the members' names, dates and household details; upload the evidence requested by the live form.
• □ The family's existing HIB membership numbers if it has already enrolled. The sync screen asks for the family head's number and one member's number.
• □ Evidence of a supported or subsidised category if you intend to claim one; ask HIB which document establishes your household's case.
• □ A secure place to retain the application reference, payment transaction, verification outcome, membership card and recorded period of cover.

Step-by-step process

1. Check whether the family is genuinely new. Ask the family head and look for an existing HIB card or membership number before opening another record. Do not treat an expired membership as a brand-new household.
2. Open https://hib.gov.np/ and follow its online enrolment link to https://eportal.hib.gov.np/. Confirm the .hib.gov.np domain before entering identity or payment information.
3. For a new household, open New Family Registration. Enter the family head's English name and mobile number carefully; email is optional on the registration screen checked for this guide. Verify the OTP and set a password you can retain securely.
4. For an already insured household, choose Sync Previous HIB Data instead. Have the family head's HIB number and one member's HIB number ready, then follow the phone-verification and password steps shown by the portal.
5. Create a simple family list before completing the application: one row per person, with the spelling and date taken from the relevant source record. Review every entered member rather than assuming another family member's information was copied correctly.
6. Complete the current household fields and required uploads. Read the live instructions for each file. If a name, relationship or number cannot be reconciled, resolve it through the district registration help desk instead of guessing a value to get past validation.
7. Review the contribution calculation and any supported-category decision. Do not assume a subsidy applies merely because the household appears eligible. Confirm the amount and evidence with HIB when the portal and your records disagree.
8. Use the payment option presented by the official service. Check the household identity and amount before authorising payment. Save the provider's transaction reference and the HIB result separately.
9. Return to the membership record after payment. Look for the verification outcome, card and cover period. HIB's portal separates payment confirmation from Board verification; do not promise a patient immediate service based on the payment screen.
10. If the record remains pending or incorrect, use the portal's district help desk with the membership or application reference, transaction identifier and a factual description of the problem. Share only the records needed through an official channel.

Fees and timelines

• When checked on 8 October 2026 Nepal time, the HIB portal displayed an annual contribution of NPR 3,500 for a family of up to five members, including families with fewer than five. Its displayed five-to-ten-member illustration rises by NPR 700 per additional member to NPR 7,000 for ten. Confirm the actual household calculation before payment.
• The portal describes government-paid or discounted contributions for specified groups, including some vulnerable households and individuals. Those rules have different family-versus-individual scopes; this guide does not turn them into automatic entitlement for every relative.
• HIB states that confirmed payment and Board verification precede card issuance. The pages reviewed do not establish one universal same-day approval or cover-start time for every application. Use the dates recorded in your membership.
• The contribution is not a promise that every bill, hospital or treatment will be covered. Benefits, service points, referral conditions and applicable patient payments must be checked separately against HIB's current rules.
• This first-enrolment guide does not supply a renewal grace period or late fee. Existing families should follow the current renewal notice for their membership rather than registering again.

Common mistakes

• Creating another household because an existing card expired or an old number is not linked to the new portal.
• Typing the family head's details from memory while uploading records with different names or dates.
• Assuming an OTP-verified account is already an approved insurance membership.
• Paying twice after a debit without first checking the HIB result and payment-provider reference.
• Assuming a contribution payment means unrestricted treatment at any hospital immediately.
• Sending identity scans, OTPs or passwords to an unofficial social-media account offering to activate cover.

Office and portal links

FAQ