How to Register an Employer and Staff with Nepal's Social Security Fund

Eligibility

• Private-sector employers in Nepal required to list their entity under the contribution-based social security framework
• Newly registered companies enrolling staff for the first time
• Employers who have listed the entity but not yet enrolled individual contributors
• Finance and HR staff running the monthly contribution cycle
• Employers whose workers cannot access benefits because enrolment is incomplete
• Nepali workers abroad, who SSF covers through a separate migrant-worker route with its own support channel

Required documents checklist

• □ Company or entity registration certificate
• □ PAN registration certificate
• □ Details of the authorised person who will hold the employer account
• □ Complete employee list with names matching official identity documents
• □ Each worker's identity document details as they will appear on the SSF record
• □ Basic salary figures for each worker, since contribution is calculated on basic salary
• □ Bank details for depositing contributions through the approved channel
• □ KYC records for contributors, which SSF supports through a dedicated channel
• □ Any earlier SSF correspondence or submission number, if the entity was partially registered before

Step-by-step process

1. Start at ssf.gov.np and use the Employer Login route, which opens the SOSYS registration module at sosys.ssf.gov.np. Do not begin from a search result, because the login and contributor routes are different addresses.
2. List the entity first. SSF operates a listing step for institutions, and the fund publishes an official video walking through institutional registration if the written flow is unclear.
3. Create the employer account for the authorised person, and keep those credentials controlled. This account governs every subsequent submission for the entity.
4. Enrol each worker as a contributor so they receive an SSF identification number. A worker without one cannot claim under any scheme, however long the employer has been paying.
5. Check that names and identity details match official documents exactly. A mismatch here surfaces later as a blocked claim, which is far harder to fix than a correction at enrolment.
6. Record basic salary correctly for each worker, because contribution is assessed on basic salary rather than gross pay.
7. Deposit the monthly contribution through the approved channel and keep the evidence. SSF publishes an official video on how a listed institution deposits contributions.
8. Track submissions using SSF's submission-number tracking tool rather than emailing for routine status, and keep the submission number for each cycle.
9. Use the right SSF channel when something breaks. Listing problems go to reg@ssf.gov.np, KYC to kyc@ssf.gov.np, reconciliation to reconcsupport@ssf.gov.np, collection to collection@ssf.gov.np, tax statements to tax@ssf.gov.np and system faults to itsupport@ssf.gov.np.

Fees and timelines

• Contribution is widely stated as 31 percent of basic salary, made up of 20 percent from the employer and 11 percent deducted from the employee. Confirm the current rate on ssf.gov.np before running payroll, because rates and their basis are set by regulation and can change.
• The monthly deposit deadline is commonly given as the 15th of each Nepali month for the previous month's salary. Confirm the current deadline with SSF rather than assuming, because a missed cycle affects worker entitlements as well as employer compliance.
• SSF does not publish a guaranteed processing time for entity listing, contributor enrolment or claim assessment.
• This guide does not state a penalty figure for late contribution. SSF has not published one that applies universally in an accessible page, and an invented number is worse than none.
• SSF operates a call centre on toll-free 1116 and 01-5970016 for general questions, which is faster than email for routine problems.
• Contribution history, employment history and recent transactions are visible through SSF's own self-service tools, so verify against those rather than internal payroll records alone.

Common mistakes

• Listing the entity and stopping there. Registration of the institution does not enrol the workers. A contributor without an SSF identification number cannot claim, even if the employer has been depositing.
• Calculating contribution on gross pay rather than basic salary. The base matters, and getting it wrong understates or overstates every subsequent cycle.
• Missing the monthly deposit deadline. The cycle is tied to the Nepali calendar month, which does not align with the Gregorian month a payroll system may default to.
• Entering worker names that do not match identity documents. The mismatch is invisible until a claim is filed and then blocks it.
• Sending every problem to a single address. SSF publishes separate channels for listing, KYC, claims, retirement, reconciliation, collection, tax and IT, and using the right one is materially faster.
• Treating SSF as a payroll deduction rather than an entitlement. Workers accrue rights across medical, accident, dependent-family and old-age schemes, and incomplete enrolment quietly removes them.
• Assuming a migrant worker is covered by the standard employer route. SSF operates a separate migrant-worker channel with its own contact details.
• Relying on a third-party consultant's figures instead of confirming the current rate and deadline on ssf.gov.np.

Office and portal links

FAQ