How to File a Complaint or Grievance with Nepal Police

Eligibility

• A person submitting a non-emergency complaint or grievance to Nepal Police
• A person able to identify the district connected with the complaint
• A complainant with a working email address for the form's OTP step
• A person reporting facts they can explain accurately and support where possible
• This guide does not replace emergency help, legal advice or a specialist reporting route

Required documents checklist

• □ Full name and reachable phone number
• □ District connected with the complaint or grievance
• □ Short, specific subject line
• □ Chronological description with dates, places and people involved
• □ Names, reference numbers or office details already received, if relevant
• □ Optional photo, video or document prepared within the form's current upload limit
• □ Working email inbox for the OTP and optional emailed copy
• □ A safe copy of the submitted text and supporting evidence

Step-by-step process

1. Decide whether the matter is an emergency. If anyone is in immediate danger, use Police Control 100 or the current emergency contact instead of waiting for the web form.
2. Check whether a specialist route is more appropriate. Cyber incidents, missing people, traffic matters and lost-document applications can have separate official channels.
3. Open the Nepal Police complaint and grievance page on the official nepalpolice.gov.np domain.
4. Write a factual timeline before entering the form. Separate what you personally observed from what another person told you.
5. Enter the full name, phone, related district and a specific subject exactly as the current form requests.
6. Describe the requested action clearly. Include relevant dates, locations, office or officer details and any earlier reference number.
7. Upload only relevant evidence. The form currently states a 2 MB limit for photo or video files and asks users to include a link in the description for a larger file.
8. Use an email account you control, request the OTP and enter it only on the official Nepal Police page.
9. Review names, phone, district, facts and attachments before submitting. Do not include unrelated identity records.
10. Save the submitted text, attachment list and any acknowledgement or emailed copy.
11. Use the official hotline, phone or email shown on the complaint page when the form fails or urgent follow-up is needed.
12. If the matter belongs to a local unit or specialist bureau, follow the official transfer or reporting instruction and keep one consistent timeline.

Fees and timelines

• The official complaint page reviewed on 6 September 2026 does not display a filing fee.
• No guaranteed response or resolution time is stated on the page; urgency, district and subject can change handling.
• Immediate threats should use emergency channels rather than waiting for an online response.
• Do not pay an intermediary to submit the public form or promise a particular police outcome.

Common mistakes

• Using the general grievance form for an immediate emergency
• Sending a cyber, missing-person, traffic or lost-document matter without checking its specialist route
• Writing conclusions without dates, locations or observable facts
• Uploading a file larger than the displayed limit without using the page's stated alternative
• Entering an email inbox that cannot receive the OTP
• Sharing an OTP with an agent or entering it on a lookalike website
• Submitting multiple inconsistent versions of the same timeline
• Failing to save the complaint text, evidence list or acknowledgement
• Publishing sensitive evidence on social media instead of using an official channel

Office and portal links

FAQ