Report an OTP theft or SIM-swap fraud in Nepal
A plain-language Nepal guide for people whose mobile number or otp was used to access financial or online accounts who need to restore the mobile identity and document fraud, with evidence, submission, safety, and official-source checks.
Independent guide, not an official website
Nepal Docs Guide is not affiliated with the Government of Nepal. This guide helps you prepare, but official portals and offices control final rules, fees, forms, and timelines.
Quick answer
To restore the mobile identity and document fraud, prepare SIM ownership and replacement history, operator messages or service loss time, account login and transaction alerts, bank, wallet and email records, confirm the current process with Nepal Police Cyber Bureau or the responsible police office, complete the official application, and keep the receipt or reference for follow-up.
Eligibility
- People whose mobile number or OTP was used to access financial or online accounts
- Applicants who need to restore the mobile identity and document fraud using matching and genuine records
- An authorized representative only when the responsible authority accepts representation
Required documents checklist
- □ Citizenship, passport or guardian identity matching the complainant record
- □ SIM ownership and replacement history
- □ operator messages or service loss time
- □ account login and transaction alerts
- □ bank, wallet and email records
- □ Official Cyber Bureau or Nepal Police complaint reference
- □ Bank, wallet, card or platform transaction evidence when money is involved
- □ Any correction, consent, authorization, or supporting record required for your specific case
Step-by-step process
- Confirm that Nepal Police Cyber Bureau or the responsible police office is the correct authority for this request.
- Compare names, dates, addresses, registration numbers, account numbers, and other identifiers across SIM ownership and replacement history, operator messages or service loss time, account login and transaction alerts, bank, wallet and email records.
- Contact the telecom operator and financial institutions immediately, block affected accounts, recover the SIM lawfully, change credentials, and report the incident.
- Submit through the official portal or office and pay only through the approved channel.
- Save the application number, receipt, uploaded-file copies, and any written instruction for follow-up.
Fees and timelines
- Do not rely on an old fee screenshot or an agent's estimate. Check the latest official notice, citizen charter, portal, or responsible office before paying.
- Processing time depends on document matching, office workload, inspection, examination, technical review, or approval level. Keep the receipt and follow-up reference.
Common mistakes
- Using an old form, notice, fee, or unofficial link
- Submitting incomplete or mismatched SIM ownership and replacement history, operator messages or service loss time, account login and transaction alerts, bank, wallet and email records
- Paying an unofficial person or personal account without an official receipt
- Ignoring the difference between a new application, renewal, correction, duplicate, verification, or transfer
- One compromised mobile number can unlock banking, wallets, email and government accounts.
Protect safety first and use the official cybercrime-reporting channel
This is an independent preparation guide, not an official notice, legal opinion, professional licence, approval, or guarantee. Requirements can change. Confirm the current form, fee, deadline, jurisdiction, and eligibility with the responsible authority before submitting.
To restore the mobile identity and document fraud, prepare SIM ownership and replacement history, operator messages or service loss time, account login and transaction alerts, bank, wallet and email records, confirm the current process with Nepal Police Cyber Bureau or the responsible police office, complete the official application, and keep the receipt or reference for follow-up.
Who this guide helps
People whose mobile number or OTP was used to access financial or online accounts Applicants who need to restore the mobile identity and document fraud using matching and genuine records An authorized representative only when the responsible authority accepts representation
Why this document or approval matters
One compromised mobile number can unlock banking, wallets, email and government accounts.
Evidence to prepare
- Citizenship, passport or guardian identity matching the complainant record
- SIM ownership and replacement history
- operator messages or service loss time
- account login and transaction alerts
- bank, wallet and email records
- Official Cyber Bureau or Nepal Police complaint reference
- Bank, wallet, card or platform transaction evidence when money is involved
- Any correction, consent, authorization, or supporting record required for your specific case
A safe step-by-step process
- 1Confirm that Nepal Police Cyber Bureau or the responsible police office is the correct authority for this request.
- 2Compare names, dates, addresses, registration numbers, account numbers, and other identifiers across SIM ownership and replacement history, operator messages or service loss time, account login and transaction alerts, bank, wallet and email records.
- 3Contact the telecom operator and financial institutions immediately, block affected accounts, recover the SIM lawfully, change credentials, and report the incident.
- 4Submit through the official portal or office and pay only through the approved channel.
- 5Save the application number, receipt, uploaded-file copies, and any written instruction for follow-up.
The decision point most applicants miss
Confirm whether the issue is SIM replacement, call forwarding, stolen phone, malware, shared OTP or operator-record mismatch.
After submitting
- Check the spelling and reference number on the acknowledgement or receipt.
- Track the application only through the official portal, SMS, email, or office contact.
- Respond to a deficiency notice with the requested evidence rather than creating a duplicate application.
- Keep the final certificate, licence, approval, account update, or rejection reason with the supporting records.
Avoid document and payment shortcuts
Do not alter certificates, hide mismatches, upload another person's records, share passwords or OTPs, pay an unofficial personal account, or accept a promise of guaranteed approval. Use the official portal and keep payment and submission evidence.
What was verified from the official source
The official Cyber Bureau website provides cybercrime reporting, safety guidance, fraud information, contact channels and Nepal Police service links. Check Nepal Police Cyber Bureau for the newest notice, form, service link, fee, and final instruction.
Office and portal links
Printable checklist
Report an OTP theft or SIM-swap fraud in Nepal
- Citizenship, passport or guardian identity matching the complainant record
- SIM ownership and replacement history
- operator messages or service loss time
- account login and transaction alerts
- Official Cyber Bureau or Nepal Police complaint reference
- Bank, wallet, card or platform transaction evidence when money is involved
- Official source checked on the submission date
FAQ
Official sources
Use these references for final confirmation before applying. Nepal Docs Guide is independent and does not replace official instructions.
- Nepal Police Cyber Bureau
Nepal Police · last accessed Jul 12, 2026
The official Cyber Bureau website provides cybercrime reporting, safety guidance, fraud information, contact channels and Nepal Police service links. Time-sensitive requirements must still be rechecked before submission.
Need official confirmation?
If your case involves corrections, deadlines, legal use, foreign submission, or a rejected application, contact the relevant official office before paying fees or submitting documents.
Author
Nepal Docs Guide Editorial Desk
Citizen services research team
Our editorial desk turns official notices, portal instructions, and field-tested document workflows into plain-language guides. Every guide is independently written and points readers back to official sources for final confirmation.
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